Privacy Policy

Welcome to Youthful Living. We are committed to protecting your privacy and ensuring that your personal information is collected and used responsibly. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, purchase products, or interact with us.

1. Information We Collect

We may collect the following types of personal information:

  • Contact information including your name, email address, phone number, and delivery address.
  • Account information when you create an account on our website.
  • Order information including products purchased, order history, and transaction details.
  • Payment information required to process purchases. Payment details are processed securely through our authorised payment providers and are not stored by Youthful Living unless required for legitimate business purposes.
  • Technical information including your IP address, browser type, device information, and website usage data collected through cookies and analytics tools.
  • Communication information when you contact us via email, forms, social media, or customer support channels.

2. How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders.
  • Provide customer support and respond to enquiries.
  • Manage your account and improve your experience on our website.
  • Send order updates and service-related communications.
  • Send promotional offers, newsletters, and marketing communications where you have provided consent or where permitted by law.
  • Improve our website, products, services, and marketing efforts.
  • Prevent fraud, maintain security, and comply with legal obligations.

3. Cookies and Website Tracking

Our website may use cookies and similar technologies to:

  • Enable essential website functionality.
  • Remember your preferences.
  • Analyse website traffic and user behaviour.
  • Improve website performance and marketing effectiveness.

You can control or disable cookies through your browser settings; however, some website features may not function correctly if cookies are disabled.

4. Sharing of Personal Information

We do not sell your personal information.

We may share your information with trusted third parties where necessary to operate our business, including:

  • Payment processors and financial service providers.
  • Delivery and logistics partners.
  • Website hosting and technology providers.
  • Marketing and analytics service providers.
  • Professional advisers or authorities where required by law.

All third-party service providers are required to handle your information securely and only for authorised purposes.

5. Data Storage and Security

Youthful Living takes reasonable technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction.

While we take appropriate security precautions, no method of transmitting information over the internet or storing data electronically can be guaranteed to be completely secure.

6. Your Privacy Rights

Subject to applicable laws, you may have the right to:

  • Request access to the personal information we hold about you.
  • Request correction of inaccurate or outdated information.
  • Request deletion of personal information where legally permissible.
  • Object to or restrict certain types of processing.
  • Withdraw consent to marketing communications at any time.

Requests regarding your personal information can be submitted using the contact details provided below.

7. Compliance with the Protection of Personal Information Act (POPIA)

Youthful Living complies with the Protection of Personal Information Act, 2013 (POPIA) of South Africa. We process personal information lawfully, transparently, and only for legitimate business purposes.

If you believe that your personal information has been processed unlawfully, you may contact us to address your concerns. You may also lodge a complaint with the Information Regulator of South Africa.

8. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, security, or content of external websites. We encourage you to review their privacy policies before providing any personal information.

9. Changes to This Privacy Policy

Youthful Living may update this Privacy Policy from time to time to reflect changes in legal requirements, business practices, or website functionality. The latest version will always be available on this page, with the effective date updated accordingly.

10. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

Youthful Living
Email: info@youthfulliving.co.za